Orders and shipping

On this page you will find information about shipping . Generally, we ship out all orders within 6 business days and up to 4 weeks of receiving your order, excluding holidays. Our fulfillment partner will be able to contact you via your phone and email to arrange a delivery time that's convenient for you. Our customer service team is happy to assist you if you have any questions.

Do you ship internationally?

Yes. We offer shipping to most international destinations. However, please be aware that import taxes may apply based on your country of residence and can’t be prepaid by us. Your order will be held and shipped once payment of all the relevant fees is received by our office. In addition, we can’t offer any discount or reimbursement for these charges, as they are governmental fees.

Does the displayed price include VAT?

No. The displayed price does not include VAT.

Will I be charged duties and taxes by the customs of my country?

You may be charged taxes and duties by your country’s customs authorities for importing the artwork. The exact amount of the duty will depend on the type of artwork and the customs laws of your country. We always prepare the correct documentation for each order, so that the appropriate duties are applied. We charge VAT when shipping to EU addresses at the local rate. The amount of VAT is viewable during the checkout process and will be added to the grand total.

How do you declare goods for international orders?

You may be charged taxes and duties by your country’s customs authorities for importing the artwork. The exact amount of the duty will depend on the type of artwork and the customs laws of your country. We always prepare the correct documentation for each order, so that the appropriate duties are applied. We charge VAT when shipping to EU addresses at the local rate. The amount of VAT is viewable during the checkout process and will be added to the grand total.

Your order will be shipped to the United States. Do you need to complete the CBP Form 5106?

Yes. Residents from the United States must complete a CBP Form 5106 only with their first purchase from Maestro Gallery. Once you have completed the Maestro Gallery order form for an order shipped to the US, you do not need to complete it again.

What is CBP Form 5106?

In order for goods worth more than $2,500 to be imported into the United States, US Customs and Border Protection must formally register them and assign a registered importer to them - you as the buyer. For this, you will need the CBP Form 5106. After you complete this form, you will be designated as an Importer of Record, which means that the next time you do this, the procedure will be significantly faster. This process is between the importer and US Customs & Border Protection, and Maestro Gallery has no control over it. However, to the best of our abilities, we intend to assist and guide you through the process. Once you place an order to the United States, we will email you with more information about completing this form. As always, feel free to contact us at info@maestro-gallery.com with any questions. When will my order be shipped? We always strive for perfection! This means orders can take 6 business days and up to 4 weeks to get to you while we check the framing, artist approval, and shipping.

Where do you ship from?

Maestro Gallery ships its works from Amsterdam and Germany and may include documents for customs clearance identifying it as an exporter or importer.

How long will shipping take?

Most orders ship in 6 business days and up to 4 weeks.

How will my order be packaged?

We send your artwork in made-to-measure, secure art packaging, using our certified shipping partners. Depending on the shipping options and product, you can choose the delivery service for your order during checkout. Unless otherwise agreed upon, the order will be delivered to your shipping address after production. Your artwork is carefully packaged and shipped with both tracking and insurance. We attach your shipping labels and any necessary customs documents, as well as including your Certificate of Authenticity (if applicable), signed by the artist. Make sure to take extra precautions when opening the packaging and unwrapping your artwork.

What are the delivery options?

We only offer our standardized Premium Shipping. This includes a tracking number that allows you to check the status of your order at any time. We email you a link to monitor your order every step of the way. Delivery date specifications are not binding unless, in exceptional cases, the delivery date has been specifically confirmed to be binding. It is unfortunately not possible for us to agree on exact dates for delivery as the artworks are not in a warehouse waiting for collection but are instead produced according to your individual specifications after your order is placed.

Can I choose which parcel service will deliver my order?

No. Unfortunately, we cannot offer the selection of a preferred parcel service. The decision which of our partners will be commissioned with a delivery for you is made automatically depending on dimensions, weight, and destination region.

Which couriers do you use?

Our standardized Premium Shipping service include FedEx DHL and TNT, as well as carefully selected fine art shipping companies.

Can I use a different shipping address?

Yes. While placing your order, you can enter a shipping address that is different from your billing address. The shipping address may be in another country as long as we deliver to that country. The shipping costs will then be adjusted for the intended destination.

Can I have my order delivered to the Galley?

Yes, you can ship your artwork to our location, and we'll be happy to prepare it for pickup.

How much does shipping cost?

Shipping fees vary depending on the size, weight, and location. Our checkout procedure calculates an appropriate delivery cost for you. All orders are sent using our standardized Premium Shipping with premium carriers.

How do I check the status of my order?

We automatically send you e-mail updates on the status of your order. This occurs when your order is received and when it is shipped. In the shipping confirmation, you will find the parcel number and a tracking link to follow your delivery.

Is my order covered by insurance while it's being delivered to me?

Yes. All orders are insured while being transported.